What sets Cumberland Goodwill apart from some other area medical transportation services is a unique provider-supervisor-dispatcher interaction. Other services have a dedicated call center detached from where any transport crews sit. At Cumberland Goodwill, we’re different. Our providers complete their charts in the same workroom area where our transports are scheduled. Providers have access to a live-view touchscreen transport scheduler that enables them to see new transports when they arrive, print off a copy of the dispatch sheet, and promptly respond to any calls for service. We’re focused on making sure our providers, supervisors, and dispatchers all are on the same page so that we can better serve our community. Continue reading »