Cumberland Goodwill was notified by a phone caller today advising she received a call from an individual claiming to represent Cumberland Goodwill, advising that her membership purchase was for too little amount and that more money needed to be provided. No authorized individual with Cumberland Goodwill made such a call, and as such we are advising the public to be vigilant should someone again try to fraudulently represent our agency. The individual notifying our office of this call advised that they were unable to see caller ID of the subject, and at this time we do not have additional information to pursue further action.
Ambulance memberships can be purchased directly online through our store here. They are moneysaving subscriptions that help to fund our own operations and can help patients save on their emergency ambulance bills. In the event that a transaction error took place, Cumberland Goodwill has in the past contacted individuals by phone. Due to this recent suspicious activity we will be revising our policies to include providing a mailed letter explaining any discrepancy along with a copy of the patient’s original signed membership form or Paypal receipt for verification and requiring them to contact our office directly at 717-249-0012 as the only recourse to solve the issue.
We are advising the public that if they receive a call from someone claiming to be Cumberland Goodwill EMS requesting more money to purchase an ambulance membership to please contact our office so we can pursue the matter further. Again, we can be reached at 717-249-0012 Monday through Friday from 8am-4pm. Please note that you may receive phone calls on non-membership bills from our designated billing agent, Cornerstone Adminisystems, who have their own fraud protection policies. Questions on bills for a trip in an ambulance can be answered by Cornerstone by calling 877-214-6018.
Media inquiries on the matter should be directed to Nathan Harig, Assistant Chief of Administration, at 717-249-0012 ext 7011.